The CAS Insights BPO/CX Report: Tech-Enabled Outsourced Business Services Sector Insights delivers a comprehensive look at how AI, consolidation, and shifting economic dynamics are reshaping the BPO and contact center landscape in 2026.
Inside the report, CAS explores:
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Why the market remains seller-favorable despite public market volatility
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How agentic AI is transforming — not replacing — contact centers
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The rise of VoiceAI and CCaaS platforms as critical systems of record
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Key M&A and capital raise trends, including sponsor activity and add-on acquisitions
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The broader macroeconomic outlook and what it means for deal activity
Backed by proprietary transaction data and insights from 150+ completed M&A transactions, this report offers actionable intelligence for founders, operators, investors, and strategic buyers evaluating opportunities in 2026. Click here to read the full report.
